Terms of service
Terms of Service
Effective Date: February 2026
OVERVIEW
Welcome to Veloura. The terms “we”, “us” and “our” refer to Veloura. Veloura operates this website and store, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”).
Veloura is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein (these “Terms” or “Terms of Service”), describe your rights and responsibilities when you use our Services.
Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, accessing, browsing, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you must not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your province, state, or country of residence, or that you are the age of majority and have given us your consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.
To use certain features of the Services, including placing orders, you may be asked to provide certain information such as your name, email address, billing address, shipping address, and payment details. You agree that all information you provide is accurate, current, and complete, and that you have the legal right to provide such information.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person without our prior written consent.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to display our products as accurately as possible. However, colors and product appearance may vary depending on your device, screen settings, and display configuration.
We do not guarantee that product images, colors, textures, or packaging shown on the Services will exactly match the product you receive.
All product descriptions, pricing, availability, and specifications are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities offered to any person, geographic region, or jurisdiction.
Skincare and Cosmetic Product Disclaimer
Veloura is a curated retailer of skincare and beauty products. Product information on our Services is provided for general informational purposes only and is not intended as medical advice.
Individual results may vary. We recommend reviewing the ingredient list and performing a patch test before use, especially if you have sensitive skin, allergies, or known sensitivities. If irritation occurs, discontinue use and consult a qualified healthcare professional.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase products from Veloura. We reserve the right to accept or decline any order for any reason, in our sole discretion.
Your order is not accepted until we confirm it. Payment must be received and processed before an order is accepted.
Please review your order carefully before submitting it. We may not be able to accommodate cancellation or modification requests after an order has been accepted or fulfilled.
If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at checkout.
Your purchases are subject to our Refund Policy (available at /policies/refund-policy).
You represent and warrant that your purchases are for personal or household use only and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice.
The price charged for a product will be the price in effect at the time your order is placed, as shown in your order confirmation. Unless otherwise stated, posted prices do not include taxes, shipping charges, customs duties, import fees, or similar charges.
Prices shown on our online store may differ from prices offered by third parties or on other platforms.
You agree to provide current, complete, and accurate billing, payment, and account information for all purchases. You agree to promptly update your information, including email address and payment details, so we can complete transactions and contact you when needed.
You represent and warrant that:
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The payment information you provide is accurate and complete;
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You are authorized to use the payment method provided; and
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You will pay all charges incurred, including applicable taxes and shipping fees.
SECTION 5 - SHIPPING AND DELIVERY
Shipping and delivery times are estimates only and are not guaranteed.
We are not liable for delays caused by shipping carriers, weather, customs processing, supply chain disruptions, or events outside our reasonable control.
Once we transfer an order to the shipping carrier, risk of loss and title to the products pass to you, to the extent permitted by applicable law.
Additional shipping details, including processing times and shipping methods, are available in our Shipping Policy (available at /policies/shipping-policy).
SECTION 6 - INTELLECTUAL PROPERTY
All content and materials available through the Services, including but not limited to text, graphics, logos, icons, images, videos, product descriptions, design elements, and software, are owned by Veloura, Shopify, or our licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, republish, transmit, display, or exploit any content from the Services without our prior written consent.
Nothing in these Terms grants you any license or right to use any trademarks, service marks, trade names, logos, or other intellectual property belonging to Veloura, Shopify, or third parties, except as expressly stated.
“Veloura” and related branding elements are trademarks of Veloura. Shopify’s names, logos, and marks are trademarks of Shopify. All other names and marks belong to their respective owners.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools, apps, or integrations over which we have no control.
You acknowledge and agree that such tools are provided “as is” and “as available,” without warranties, representations, or conditions of any kind, and without endorsement by us.
Your use of any optional third-party tools is entirely at your own risk and discretion. You are responsible for reviewing and accepting the terms and policies of any third-party provider.
We may also offer new features and services in the future, and those features and services will also be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites, services, or content that are not owned or controlled by Veloura.
We are not responsible for examining or evaluating the content, accuracy, or practices of any third-party websites. If you choose to access any third-party site, you do so at your own risk.
We are not liable for any harm or damages related to your use of third-party websites or your purchase or use of products or services from third parties. Please review third-party policies before engaging in any transaction.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Veloura is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Veloura, not Shopify.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Veloura, including any injury, damage, or loss arising from products purchased from our store.
To the fullest extent permitted by law, you expressly release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Veloura.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy (available at /policies/privacy-policy).
Because the Services are hosted by Shopify, Shopify may collect and process personal information to provide and improve the Services. Information you submit may be transmitted to Shopify and third-party service providers that help operate our store, process payments, fulfill orders, and provide services.
By using the Services, you acknowledge that you have read and understood our Privacy Policy and that your information may be processed in accordance with applicable laws.
SECTION 11 - FEEDBACK
If you submit ideas, suggestions, reviews, comments, or other feedback (“Feedback”), you grant us a worldwide, perpetual, irrevocable, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display that Feedback in any medium for any purpose, including commercial purposes.
You represent and warrant that:
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You own or control all rights to the Feedback you submit;
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Your Feedback does not violate the rights of any third party; and
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Your Feedback is accurate and not misleading.
We are not obligated to keep Feedback confidential, pay compensation for it, or respond to it.
We may, but are not obligated to, remove or edit Feedback that we determine is unlawful, offensive, defamatory, infringing, or otherwise objectionable.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice (including after an order has been submitted).
SECTION 13 - PROHIBITED USES
You may use the Services only for lawful purposes.
You agree not to use the Services:
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For any unlawful or fraudulent purpose;
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To violate any applicable laws or regulations;
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To infringe upon our intellectual property rights or the rights of others;
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To harass, abuse, insult, threaten, defame, or discriminate against any person;
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To submit false or misleading information;
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To upload or transmit malicious code, viruses, or harmful scripts;
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To spam, phish, scrape, crawl, or harvest personal information;
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To interfere with or circumvent the security features of the Services;
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To reproduce, duplicate, copy, sell, or exploit any part of the Services without permission.
We reserve the right to suspend or terminate access to the Services if we believe you have violated these Terms.
SECTION 14 - TERMINATION
We may terminate or suspend your access to the Services, in whole or in part, at any time and without notice, for any reason, including if we believe you have violated these Terms.
Termination does not affect any rights or obligations that arose before termination, including payment obligations.
The following sections survive termination: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and any other provisions that by their nature should survive.
SECTION 15 - DISCLAIMER OF WARRANTIES
The Services and all products and content provided through the Services are provided on an “as is” and “as available” basis, except as expressly stated by Veloura.
To the fullest extent permitted by law, Veloura disclaims all warranties, conditions, and representations, express or implied, including but not limited to implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee that:
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The Services will be uninterrupted, timely, secure, or error-free;
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The results obtained from the use of the Services will be accurate or reliable; or
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Any defects will be corrected.
Some jurisdictions do not allow certain warranty disclaimers, so some of the above may not apply to you.
SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, VELoURA, ITS AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, AND SHOPIFY AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Veloura, Shopify, and our affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
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Your breach of these Terms or any policy incorporated by reference;
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Your violation of any law or the rights of a third party; or
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Your misuse of the Services.
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claim.
SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. The remaining provisions will remain in full force and effect.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with any policies or operating rules posted on our website, constitute the entire agreement between you and Veloura regarding your use of the Services and supersede all prior or contemporaneous agreements, communications, and proposals.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 20 - ASSIGNMENT
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent.
We may assign, transfer, or delegate these Terms and our rights and obligations without notice or consent.
SECTION 21 - GOVERNING LAW
These Terms and any separate agreements through which we provide you Services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
You and Veloura agree to submit to the exclusive jurisdiction of the courts located in Ontario, Canada, for the resolution of any dispute arising out of or relating to these Terms or the Services.
SECTION 22 - HEADINGS
The headings in these Terms are for convenience only and do not affect the interpretation of any provision.
SECTION 23 - CHANGES TO TERMS OF SERVICE
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates to this page.
It is your responsibility to check this page periodically for changes. Your continued use of the Services after any changes are posted constitutes your acceptance of those changes.
Where required by law, we will provide notice of material changes.
SECTION 24 - CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
Veloura
Email: support@velourabeauty.ca