Orders are typically processed within 1–2 business days.

After your order ships, estimated delivery times are:

• Canada: 2–7 business days
• United States: 3–8 business days
  

Delivery times may vary depending on your location, carrier delays, and peak holiday periods.

At the moment, we ship within Canada and the United States only.

We’re working on expanding to more countries in the future. Sign up for our emails to be the first to know when international shipping becomes available.

We offer free shipping on orders over $50 (CAD or USD).

Shipping rates for orders under $50 are calculated at checkout based on your location.

We process orders quickly, so changes or cancellations are not always possible.

If you need to make a change, email us at support@velourabeauty.ca as soon as possible and we’ll do our best to help.

Once your order ships, you’ll receive a confirmation email with a tracking number and tracking link.

If you haven’t received your tracking email, check your spam/junk folder or contact us at support@velourabeauty.ca.

We want you to love your order. If there’s an issue, please contact us and we’ll help.

For hygiene and safety reasons, opened or used skincare/makeup products are not eligible for return.

If your item is unused, unopened, and in original condition, contact us within 14 days of delivery and we’ll review your return request.

If your order arrives damaged, defective, or incorrect, please email us at support@velourabeauty.ca within 7 days of delivery.

Include:

• Your order number
• A short description of the issue
• Clear photos of the item and packaging
  

We’ll make it right as quickly as possible.

Once your return is approved and received, refunds are typically processed within 5–10 business days to your original payment method.

Your bank or card issuer may take additional time to post the refund.

Yes. We curate and sell authentic Korean beauty products from trusted brands and verified suppliers.

We carefully select products based on quality, ingredients, and customer needs.

No — Veloura Beauty is a curated store.

We do not manufacture products ourselves. We hand-pick skincare and beauty products from trusted Korean beauty brands so you can shop with confidence.

Each product page includes key details to help you shop, including:

• Skin type suggestions
• Product type
• Benefits
• How to use (when available)
  

If you’re unsure where to start, contact us at support@velourabeauty.ca and we’ll do our best to help guide you.

We try to provide ingredient information whenever available from the brand.

If you need ingredient details for a specific product and don’t see them listed, contact us at support@velourabeauty.ca.

Many of our products are selected with gentle, skin-friendly formulas in mind, but every person’s skin is different.

We always recommend doing a patch test before using a new product, especially if you have sensitive or reactive skin.

We accept major payment methods available through Shopify checkout, including:

• Credit cards
• Debit cards
• Shop Pay
• Other secure payment options shown at checkout
  

Available methods may vary by region.

Yes — checkout on our store is securely processed through Shopify’s encrypted checkout system.

In most cases, discount codes cannot be combined unless stated otherwise.

Only one code can usually be applied per order.

You can reach us anytime at:

support@velourabeauty.ca

We’ll get back to you as soon as possible.

We aim to respond within 1–2 business days.

Response times may be a little longer during sales, holidays, or high-volume periods.

If your question isn’t answered here, email us at support@velourabeauty.ca and we’ll be happy to help.